Communication Expert on How to Communicate with Difficult People
We've all had to deal with difficult people at some point in our lives. Whether it's a co-worker, family member, or friend, there are certain people who just seem to rub us the wrong way. And while it would be nice to just avoid them altogether, that's not always possible. So what's the best way to deal with difficult people? As a communication expert, speaker, and co-founder of The MAGNET Method, a consultancy that helps organizations improve employee retention, engagement, and culture, I've helped countless people learn how to communicate more effectively with difficult people. Here are my top tips:
1. Avoid getting defensive.
It's easy to get defensive when someone is being critical or challenging, but that will only escalate the situation. Instead, try to stay calm and open-minded. This will help you be better able to listen to what the other person is saying and respond in a productive way.
2. Acknowledge their feelings.
It's important to validate how the other person is feeling, even if you don't agree with them. This shows that you're trying to understand their perspective and that you're open to hearing them out. Simply saying something like, "I can understand why you're feeling frustrated" can go a long way in diffusing a tense situation.
3. Be direct and assertive.
It's important to be clear about what you want or expect from the other person. This means using "I" statements instead of "you" statements (e.g., "I need you to stop interrupting me"). This will help avoid coming across as confrontational or accusatory.
4. Avoid getting emotional.
Getting emotional will only make the situation worse. If things start getting heated, take a step back and take a deep breath before responding. This will help you stay calm and focused on finding a resolution.
5. Be willing to compromise.
In any relationship, there needs to be give and take. If you're not willing to budge on your position, then the other person isn't likely to either. But if you're willing to meet them halfway, it'll show that you're invested in finding a solution that works for both of you.
Dealing with difficult people can be challenging, but it's important to remember that we all have different communication styles and preferences. By keeping these tips in mind, you'll be better equipped to handle any challenging situation that comes your way—and maybe even turn a difficult person into an ally along the way!
RACHEL DEALTO
Rachel DeAlto is a keynote speaker on communication, leadership, team building, and more. She’s on a mission to connect people to their most powerful resource—each other.